PRIVACY POLICY

At Taketocart Online (Pty) Ltd, we highly value your privacy and are committed to taking reasonable measures to safeguard it, as detailed below. By choosing to register as a user on our website, you may be required to provide personal information, including but not limited to:

• Your full name.
• Your email address.
• Your physical address.
• Your gender.
• Your mobile number.
• Your date of birth.

If your personal information changes, please promptly notify us and provide updates to ensure the accuracy of your information. You may choose to provide additional personal information to us, with the understanding that you agree to provide accurate and up-to-date information. It's essential not to impersonate or misrepresent any person or entity or falsely state your affiliation with anyone or anything.

Except as outlined in Section 15.6 below, we will not, without your explicit consent:

• Use your personal information for any purpose other than as specified below:

  • For the ordering, sale, and delivery of goods.
  • To contact you regarding current or new goods or services, or any other products offered by us or any of our divisions, affiliates, and/or partners (unless you have opted out from receiving marketing materials from us).
  • To inform you about new features, special offers, and promotional competitions offered by us or any of our divisions, affiliates, and/or partners (unless you have opted out from receiving marketing materials from us).
  • To enhance our product selection and your experience on our website, for instance, by monitoring your browsing habits or tracking your sales on the website.

• Disclose your personal information to any third party other than as specified below:

  • To our employees and/or third-party service providers who assist us in interacting with you through our website, email, or any other method, for the ordering of goods or when delivering goods to you. They need to know your personal information to facilitate proper and efficient communication with you.
  • To our divisions, affiliates, and/or partners (including their employees and/or third-party service providers) for direct interaction with you via email or any other method for the purpose of sending you marketing material regarding any current or new goods or services, new features, special offers, or promotional items offered by them (unless you have opted out from receiving marketing materials from us).
  • To law enforcement, government officials, fraud detection agencies, or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions.
  • To our service providers (under contract with us) who help with various aspects of our business operations (fraud prevention, marketing, technology services, etc.). However, our contracts stipulate that these service providers may use your information solely in connection with the services they provide for us and not for their benefit.
  • To our suppliers for them to liaise directly with you regarding any faulty goods you have purchased that require their involvement.
  • To any Third Party Seller for the purpose of sending you an invoice for any goods purchased from such Third Party Seller. The disclosed information will be limited to your email address (refer to clause 14 above).

We are entitled to use or disclose your personal information if such use or disclosure is required to comply with any applicable law, subpoena, court order, or legal process served on us, or to protect and defend our rights or property. In the event of fraudulent online payment, Taketocart Online (Pty) Ltd. is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for the disclosure of personal information that may be required.

We will ensure that all our employees, third-party service providers, divisions, affiliates, and partners (including their employees and third-party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations regarding your personal information.

Ratings and Reviews: When you provide a rating or review of a product, you consent to us using that rating or review as we see fit, including, but not limited to, on the website, in newsletters, or other marketing material. The name displayed alongside your rating or review will be your First Name, as provided upon registration. If you do not agree to this, please refrain from submitting any ratings or reviews on the website. Your Last Name and contact details will not be displayed alongside a rating or review.

We will:

• Treat your personal information as strictly confidential, except where we are entitled to share it as set out in this policy.
• Implement appropriate technical and organizational measures to ensure the security of your personal information and protect it against unauthorized or unlawful processing, accidental loss, destruction, alteration, disclosure, or access.
• Provide you with access to your personal information to view and/or update personal details.
• Promptly notify you if we become aware of any unauthorized use, disclosure, or processing of your personal information.
• Provide you with reasonable evidence of our compliance with our obligations under this policy upon reasonable notice and request.
• Upon your request, promptly return or destroy any of your personal information in our possession or control, except for information we are legally obliged to retain.

We will not retain your personal information longer than the period for which it was originally needed unless required by law, or you consent to us retaining such information for a longer period.

Taketocart Online (Pty) Ltd. undertakes never to sell or make your personal information available to any third party other than as provided for in this policy.

While we will take all reasonable measures to protect your privacy rights, we cannot guarantee or accept any liability for unauthorized or unlawful disclosures of your personal information while in our possession made by third parties not subject to our control unless such disclosure is a result of our gross negligence.

If you disclose your personal information to a third party, such as an entity operating a website linked to our website or anyone other than Taketocart Online (Pty) Ltd., TAKETOCART ONLINE (PTY) LTD. SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

With eBooks – Taketocart Online (Pty) Ltd. eReader is based on Adobe software. When you use Taketocart Online (Pty) Ltd. eReader, you agree that your data may be collected by and transmitted to Adobe via Taketocart Online (Pty) Ltd. eReader. Adobe may collect, receive, use, and share this data, but only in accordance with Adobe's RMSDK Privacy Policy and general Privacy Policy contained at http://www.adobe.com, as amended from time to time.

Cookies: This website uses "cookies" to automatically collect information and data through the standard operation of the Internet servers. "Cookies" are small text files that a website can use (and which we may use) to recognize repeat users, facilitate the user's ongoing access to and use of a website, and allow a website to track usage behavior and compile aggregate data that will help the website operator improve the functionality of the website and its content, and to display more focused advertising to a user through third-party tools. The information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, most browsers offer a simple procedure that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our website. Disabling cookies in your browser may limit your access to these features.

Privacy Statement - Client Personal Information (POPIA)

INTRODUCTION

This Privacy Statement describes how Taketocart Online (Pty) Ltd. (‘Taketocart,’ 'we', 'us') collects and processes personal information about you; how we use and protect this information, and your rights in relation to this information, in accordance with the requirements of the Protection of Personal Information Act (POPIA).

This Privacy Statement applies to all personal information we collect about you. Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified.

INFORMATION WE COLLECT

We may collect your personal information from a variety of sources, including personal information we collect from you directly (e.g., when you contact us and we provide services to you), and information we collect about you from other sources, including commercially available sources, such as public databases (where permitted by law).

Certain personal information is required as a consequence of any contractual relationship we have with you or your employer, to enable us to carry out our contractual obligations to you or your employer. Failure to provide this personal information may prevent or delay the fulfillment of these obligations.

Information we collect directly from you:

The categories of personal information that we may collect directly from you include the following:

• Personal details (e.g.: name, age, date of birth, gender, identity number, or registration number).
• Contact details (e.g.: phone number, email address, postal address, or mobile number).
• Employment details (e.g.: job title; employer name, employee number).
• Economic or financial information (e.g.: details of income, financial statements, or investment information).

Where possible, we will inform you of the information you are required to provide and what information is voluntary.

Information we collect from other sources:

Examples of the categories of personal information we may collect from other sources such as the Companies and Intellectual Property Commission; Search Works, Financial Institutions; SARS, include the following:

• Personal details (e.g.: name, age, date of birth, gender, identity number, registration number).
• Contact details (e.g.: phone number, email address, postal address, or mobile number).
• Employment details (e.g.: job title; employer name, employee number).
• Economic or financial information (e.g.: details of income, financial statements, or investment information).

USE OF PERSONAL INFORMATION

We must have a legal basis to process your personal information. We will only process your personal information for the purpose(s) for which it was collected and agreed with you.

In most cases, the legal basis will be one of the following:

• To provide services to you.
• To fulfill our contractual obligations to you, for example, to ensure that invoices are issued correctly, to communicate with you, and to carry out instructions and requests, and for ensuring you can access our premises when required.
• To comply with our legal obligations to you, for example, health and safety obligations while you are on any of our premises, or to a third party (e.g., to comply with a court order).
• To meet our legitimate interests, so that:
  • We are able to provide the services you request.
  • Our services function correctly in relation to your business.
  • Any complaints or concerns can be promptly relayed to us.
  • We can respond to any questions or concerns you might have.
  • We may carry out research and analysis to ensure the products and services we offer are relevant to you.
  • Our records are kept up to date and accurate, and to send relevant and appropriate electronic correspondence to you to keep you informed regarding, but not limited to, industry developments that may impact you and to invite you to events fundamental to the services we provide.

We use your personal information to:

• Carry out background checks before accepting you as a client.
• Contact you with questions and other information regarding the services we provide to you.
• Ensure that our records are kept accurate and up to date when you, your employees, or contractors work on or visit our facilities.
• Ensure we issue accurate invoices for our services.
• Send you messages about products and services that we believe will be of interest to you.
• Comply with legal obligations to which we are subject.
• Comply with obligations in terms of our mandate from you.

Sometimes we are authorized and/or required to collect and/or process personal information in accordance with applicable legislation.